United we stop the Covid

Faced with the new situation arising from COVID-19, the entire society is exposed to contracting and spreading this virus. For this reason, it is essential that each of us, as well as Room Housing, commit to and assume responsibility for complying with all the care recommended and suggested by the Ministry of Health. In Room Housing we adhere to the recommendations indicated by the Ministry of Health and on this page we will expose all the recommended actions that we follow as a company and recommend to our tenants.

Many experts have already said it! The best way to prevent this disease is by avoiding and minimizing exposure.

COVID-19 is easily spread through person-to-person contact:

COVID-19 is spread through respiratory droplets that are produced when an infected person coughs, sneezes, or talks. (These droplets can end up in the mouth, eyes or noses of those nearby and infect them)

It is very important to also emphasize that it is not necessary to feel COVID-19 symptoms to be infected or to be a spreader of it, since you can be asymptomatic and be a carrier of it without knowing it.

How to know if we have contracted this disease?

Below we show you in detail the list of the most common symptoms that have been published by the Ministry of Health. Also, an informative guide on the steps to follow in case you have suspicions of contagion.

Fever

Coughing

Feeling short of breath

Decreased smell and taste

Shaking chills

Sore throat

Headache

General weakness

Diarrhea or vomiting

Various lesions can also occur on the skin, chest, fingers and toes, without having the aforementioned symptoms.

In the most severe cases, COVID-19 could cause pneumonia, severe shortness of breath, kidney failure, or even death. It is worth mentioning that serious cases usually occur in the most vulnerable population, such as the elderly or those who suffer from chronic diseases, heart, lung or immunodeficiencies.

What to do if I have symptoms of COVID-19?

Social Isolation: The first thing Sanidad recommends is isolation. If you have a fever or cough, you should stay home, preferably in an isolated room.

Contact the Health Center of your Community: Contact the Health services by phone, calling the Health Center enabled in your Community (Barcelona is the Community of Catalonia - 061)

Contact for help and consultation:

Emergency telephone number: 112

Information and Citizen Service Telephone Numbers of the Ministry of Health: (91 596 10 89) / (901 400 100)

Email: oiac@mscbs.es

Our 5 Areas of Action

Area 1 - COVID-19 Protocol Work Environment

Action Area 2 - Protocol COVID-19 Attention to the Public

Action Area 3 - COVID-19 Protocol Visits to the Apartments

Area 1

COVID-19 Work Environment Protocol in our offices at Calle Pelai 12, Barcelona

We take care of our workers, We take care of you!

A. Cleaning of Facilities and Work Materials

At Room Housing we know how important it is to maintain a clean and orderly work environment to combat COVID-19. Therefore, to mitigate the risk of contagion between staff and possible external agents, in our administrative and customer service offices we follow these Health recommendations:

Ventilation: A commercial agent or administrative staff is in charge of ventilating the offices before starting our working day and several times during the day.

Cleaning: We ask our cleaning staff for a thorough job, with special emphasis on the most frequent contact surfaces, using bleach solutions or any of the disinfectants found on the market.

Disinfection: After cleaning all the areas and office materials, they are disinfected and the time control system with contact (fingerprint, digits)

B. What do the Room Housing Agents do when they arrive at the Office?

Before entering the Office:

We wash our hands with liquid hydroalcoholic gel or soap and water.

Before signing our start time for the day:

We disinfect our hands with the hydroalcoholic gel provided by the company.

We clean our personal items with a tissue and store it in a closet.

Likewise, we re-disinfect our hands every time we go in and out of the office, whether due to having gone to the toilet, moving out of the office to carry out Maintenance and Customer Service tasks or attending a meeting in another office.

C. What do we do during the day to maintain hygiene?

Distancing: We maintain a social distancing of 2 meters, in all work spaces: office, dining room, etc.

Work and leisure shifts: We have established a maximum capacity at work and lunch hours that allows keeping the minimum safe distance.

Capacity: We have reduced the Physical Presence of personnel in each of our offices, to the minimum possible by increasing the hours in Telework

Hygiene measures: We pay special attention to personal hygiene measures, focusing on hand hygiene:

We have disinfectant liquid available to our workers.

The windows of the offices will be open if the temperature allows it to ventilate the office.

We wash our hands frequently

In the case of coughing, we will cough covering ourselves with the elbow, never with our hands

We use disposable tissues

Where possible, we will avoid sharing office supplies, equipment and tools.

We recommend:

Using the stairs instead of the elevators.

Use of headphones and helmets for individual use.

D. What we do before, during and after going to a Property to do Maintenance, Cleaning and other Customer Service tasks

Whenever we go to an apartment / property: Whether for cleaning, maintenance or attention to our clients, we use a mask and hydroalcoholic gel, both for ourselves and for the person who accompanies us.

Responsibility of our commercial staff and Customer Service agents:

We always make sure that they and the person accompanying them also use a mask and hydroalcoholic gel when they enter one of the Company's accommodations.

We limit ourselves to touching Indispensable objects and parts of the property.

We always maintain a safety distance of 2m.

Before entering the property: Advance notice will be given to the people inside to ventilate the common areas and avoid personal contact.

Time of permanence: The time of permanence in each floor must be limited and we always try not to exceed 15 minutes.

Area 2

COVID-19 Protocol Attention to the public

The most important thing for Room Housing, the health and well-being of its clients.

Because you are important to us, we have implemented the following measures that we must comply with together:

Capacity: We have determined a maximum capacity of people for each office, ensuring the distance between clients and employees.

Reception: At reception we have a hydroalcoholic solution for public use. Whenever a client or other external agent comes to the offices and whenever they are inside the offices we will ask them to disinfect their hands with the gel.

Arrival of Clients to the Office: We will only greet each other with a Hello! It is forbidden to shake hands or greet the rest of the staff and / or clients with kisses or hugs. Always keeping a distance of 2 meters.

Payments: In order to reduce the management of payments from our offices, we recommend making all payments by bank transfer or cash deposit. In exceptional cases we will accept payments by card or electronic means, we also disinfect the POS after each use or contact.

Use of Toilets: At the moment we do not allow clients to use the toilets, if it is not strictly necessary to avoid contagion

Important Information: We always have at the disposal of our clients information about health care centers, firefighters, local and national police in the area, with hours and telephone numbers for emergency attention and their location.

Exit of Clients from the Office: When a client or external agent leaves our offices, we disinfect the doorknob and the parts that they may have touched with gel and we will wash our hands again.

Area 3

COVID-19 Protocol Visit to the floors

How do we avoid the risk of contagion during visits?

For the safety of our tenants, commercial staff and potential clients, we recommend strictly complying with the following steps that we have established as essential to mitigate the risk of contagion:

to. Symptom Prevention: In Room Housing we request a Confirmation from our commercial agent and the client that they lack symptoms of the disease or of any other type.

b. Visits Scheduling: Our sales team will arrange all visits, scheduling day and time. Thus we avoid the agglomeration of several visits on the same day and time.

c. Punctuality will be required, for our part we will schedule the visits with a time difference of 30 min between each one and the visits may not exceed 15 so that the spaces can be ventilated with time between visits.

d. At the time of scheduling visits by telephone, the agent will send each client the following action protocol, followed by Room Housing:

People with symptoms of illness, such as coughing, sneezing or fever, will not be allowed into the property.

You will not be allowed to enter the property without protective equipment. You must bring your own EPI'S (Mask and Gel)

Once at the property, you must wash your hands properly with soap and water or use antiseptic gel as a hand sanitizer.

Affective greetings with kisses and hugs will be avoided, as well as shaking hands neither upon arrival at the property nor when saying goodbye.

People access to the property will be limited to a maximum of 2 people per Single Visit.

You must follow the Safety Distance of 2m.

You should not touch any object or parts of the property. People who visit the property will limit themselves to observing the spaces.

It will not be allowed to press bells or elevators, our staff will take care of everything.

Any relative document that must be provided will be scanned and sent electronically. Documents will not be accepted manually except in cases of extreme necessity.

Area 4

COVID-19 protocol Cleaning in our administrative offices and floors

How do we clean our floors and offices?

Our cleaning staff

We have a team prepared and experienced in deep cleaning offices and floors. Likewise, we provide the appropriate personal protective equipment and materials.

Protective materials and equipment: The protective materials and equipment used by employees are discarded after their respective use.

Gloves and masks: Gloves and masks are used according to their useful life and according to the conditions of use.

Work clothes: Clean work clothes are worn daily.

A. Frequency:

The frequency of cleaning and revisions has increased, especially in the spaces with greater contact.

Offices: Weekly deep cleaning and daily each worker is in charge of cleaning the area in which he performs his duties.

Floors: Weekly deep cleaning and we recommend that each tenant keep the common areas and personal rooms clean and tidy on a daily basis.

B. Cleaning Plan

We use cleaning products and disinfectants according to safety conditions

We carry out the special cleaning of walls, floors, ceilings, mirrors and windows, furniture, equipment and decorative and functional elements.

We ventilate the common spaces.

We have bins for daily waste.

The collection of bins from common use areas is carried out in safe conditions, so that the bags are closed / sealed and are transferred to the waste collection point.

C. Cleaning Process

Materials and clothing ready to start cleaning:

Before starting the cleaning, according to the specialists' recommendations, the spaces will be ventilated, opening doors and windows.

Before entering the Accommodation or the administrative offices, the staff must put on disposable gloves, an apron or gown, and a mask.

Cleaning of all surfaces and any trace of dirt:

Trash will be removed so as not to continue contaminating the space once it is clean.

The dust will be cleaned, by sweeping or with the help of a vacuum cleaner.

All surfaces will be rubbed to remove dirt, grease, dust and germs: tables, sinks, sinks, cabinets, kitchen, salary, etc.

We disinfect the areas of frequent contact, electrical appliances and electronic devices:

After cleaning all the surfaces, those that are frequently used (Doors, switches, etc.) will be disinfected.

The disinfectant will be allowed to act on the surfaces so that the product can act and guarantee the elimination of pathogens.

We check that the spaces are thoroughly clean and disinfected:

Our team will check that each space of the floors and offices has been clean, disinfected and tidy.

Spaces ready to be occupied by guests and workers:

All disposable products will be thrown away.

Cleaning materials that are reusable will be washed at the highest temperature.

The vacuum and any other cleaning supplies will be sanitized.

All the protective equipment used by the cleaning staff will be disinfected and stored in the appropriate space.

All cleaning products, so that they can be used by office personnel or guests, will be kept in a suitable space for their conservation.

Area 5

Protocolo COVID-19  Check In

Enter Your New Home Safely

! Congratulations! You are one step away from living the Room Housing experience.

To safeguard your safety throughout the process of travel, Check In and installation in your new accommodation, we have thought of a series of measures that we hope you will follow for the good of your health and that of your new Apartment Compis.

What to do when you arrive at Barcelona - El Prat Airport?

It is important that you comply with all the measures that have been implemented at the Airport:

Wear a mask that covers the nose, mouth and a disinfectant gel. Avoid having contact with other people and respect the minimum distance of 2m. (Especially in queues and when you have to pick up your bags) Avoid touching any surface Wash your hands before leaving the Airport

At the Airport you will find necessary information that will help you answer your queries. You can call the Public Service landline (913 211 000)

When traveling from the Airport to our offices:

Use of a mask: During the trip, you must wear your mask and gloves, in case you are not wearing the gloves a Hydroalcoholic gel Distance: You must maintain a safety distance and at least 1m in all public spaces Avoid touching your eyes, mouth or nose.

Attention in our offices

It is recommended that you notify your arrival at our offices in advance, in this way our customer service team will be waiting for your visit. In this step, we will follow the measures that have been explained in Action Area No. 2 - COVID-19 Protocol Attention to the public in our offices.

We notify your roommates: The Customer Service team will notify the roommates in advance about your Check In. In such a way that everyone complies with the necessary security measures at the time of Check In.

Displacement from our Office to your new Home

Follow the same recommendations that we have described when traveling from the Airport to our offices.

Recommendations to Make Every Time You Enter the Property:

Preferably use the stairs. If you need the elevator, try not to touch the surfaces.When you enter the apartment, with the help of disposable tissues, alcoholic solution or water, clean the objects that you have used outside (keys, purse, wallet, suitcases, etc.) Try not to shake your clothes Before starting to have contact with the roommates and tidy up your things, we recommend you go to the bathroom and wash your hands with soap and water. Don't worry about cleaning the room, our staff has already taken care of leaving it disinfected and clean.When you finish installing wash your hands and if possible take a bath. This way we reduce the risk of contagion of any bacteria.

Recommendations for a good Coexistence

Wash your hands frequently: With soap and water for at least 20 seconds, especially after you've been in a public place, or after blowing your nose, coughing, or sneezing.

It is very important that you wash:

- Before eating or preparing food

- Before touching your face

- After going to the bathroom

- After leaving public places

- After blowing your nose, coughing or sneezing

- After touching your cloth face cover

- After changing diapers

- After caring for a sick person

- After touching animals or pets

Use hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them until they feel dry Avoid touching your eyes, nose and mouth without washing your hands Cover your nose and mouth when coughing and sneezing: Use a tissue when coughing or sneezing or cover yourself with the inside of your elbow and don't spit Always throw used tissues in the trash Clean and sanitize surfaces daily: Clean and sanitize door handles, light switches, countertops, railings, desks, phones, keyboards, toilets, faucets, sinks, and dishwashers If surfaces are dirty, wipe them down. Wash them with water and detergent or soap before disinfecting. Use a household disinfectant.

IMPORTANT: Watch for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19

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